1. Information We Collect
We collect personal information that you provide directly and information collected automatically when you use the Propartners platform.
- Personal information such as name, email address, phone number, date of birth and identification documents.
- Financial information such as bank details, wallet records, investment preferences and transaction history.
- Verification information including KYC, suitability, accreditation and compliance documentation.
- Technical information such as IP address, browser type, device type, log data and usage activity.
2. How We Use Your Information
We use your information to operate the platform, verify users, process transactions, meet regulatory obligations and improve our services.
- Create, manage and secure your account.
- Verify identity and prevent fraud, money laundering and unauthorized use.
- Process investments, donations, payments, refunds, wallet activity and withdrawals.
- Send account, campaign, compliance and service communications.
- Improve user experience, platform performance, reporting and customer support.
3. Information Sharing
We do not sell your personal information. We share information only where required to provide services, comply with law or support platform operations.
- Service providers who support hosting, payments, verification, communications, analytics and security.
- Banks, payment processors, escrow partners and wallet providers where needed for transactions.
- Regulators, law enforcement or courts where disclosure is required by law or regulation.
- Issuers, fundraisers or partners only where needed for a transaction or with your consent.
4. Data Security
We apply administrative, technical and physical safeguards to protect personal information from unauthorized access, misuse, loss or disclosure.
- Encryption and secure transmission controls where applicable.
- Access controls, authentication, monitoring and audit logs.
- Operational security reviews and incident response procedures.
- Restricted access to personal data on a need-to-know basis.
5. Your Rights
Subject to legal and regulatory requirements, you may request access to, correction of or deletion of your personal information.
- Request a copy of personal information held about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion where retention is no longer legally required.
- Object to or restrict certain processing where applicable.
- Contact support to exercise privacy rights.
7. Data Retention
We retain personal information for as long as necessary to provide services, meet legal obligations, resolve disputes and maintain regulatory records.
- Account and transaction records may be retained for compliance and audit purposes.
- KYC and investment records may be retained for periods required by applicable law.
- When retention is no longer required, data is securely deleted, anonymized or archived.
8. Third-Party Links
The platform may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
- Review third-party privacy policies before using external services.
- Propartners is not responsible for external website content or practices.
- Third-party integrations are used only where they support platform services.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation, technology or our services.
- Updated versions will be posted on this page.
- Material changes may be communicated through the platform or email.
- Continued use of the platform after updates means you accept the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact our support team.
- Email: info@propartners.com.gh
- Phone: +233 30 272 9536
- Address: No. 113A Mbabane Avenue, East Legon, Accra.
Your privacy matters
We are committed to protecting your personal information and being transparent about how we use it.